Specialists in Family Law
Head Office, Ascot, Berkshire, SL5 7BE; Tel: 01344 876645; Mobile: 07936 250644
Our business hours are: Monday - Friday 9am-6pm; Saturdays 9am-2pm.
Our insurance cover includes: Professional Indemnity & Commercial Legal Protection
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CONTACT FAMILY LAW CLINIC

BY EMAIL TO . . .

We have two options for you to make email enquiries.

If you want to contact us concerning Sales, service or an initial email consultation then please click below. The subject in your email to us will automatically be set to 'Sales/Service/Initial email consultation':
Email us
if you have any difficulty please copy the address below and paste into the To: section of your email:

familylawclinic@btinternet.com

OR . . . CALL/TEXT ??? TO HEAD OFFICE



Land line:   01344 876645
(local call rate)



Or, send a text enquiry to the Head Office mobile:  07936 250644



Or, write to Head Office in Ascot, Berkshire

IMPORTANT NOTICE!
IF YOU HAVE NOT RECEIVED A REPLY FROM US WITHIN 24 HOURS OF EMAILING US, IT MEANS WE MAY NOT HAVE RECEIVED YOUR EMAIL. SO, PLEASE TEXT US YOUR NAME WITH THE FOLLOWING COMPLAINT MESSAGE, TO: 07936 250644 AND WE WILL GET BACK TO YOU IMMEDIATELY: "COMPLAINT: PLEASE REPLY TO MY EMAIL ENQUIRY WHICH I SENT YOU ON........!!'

PAYING FOR OUR SERVICES
At your appointment, online, or pay Head Office by card.


We accept payment by credit and debit card, BACS and CHAPS, cheques. 

We prefer not to accept cash.   We accept payment at the end of your consultation, or on a pre-paid basis if you are instructing us to carry out a service/all-inclusive package for you.


Payment terms:  To make a credit or credit card payment in person, please phone:
Family Law Clinic Ltd Order Processing at Head Office on Tel.  01344 876645.
If you are Deaf and wish to pay for a service using your Debit card, and you are not present at Head Office at the time, you will be required to text in your Debit card details, in confidence, to Head Office, unless you would prefer to email them in to us.
UNABLE TO ATTEND AN APPOINTMENT

Cancellation Policy:
We welcome courteous clients, and will go out of our way to help you at all times.  Please provide your adviser with at least 24 hours notice if you cannot attend your consultation.  Your adviser will then offer you a new day and time, and be able to re-schedule their diary for you and other clients. 


Cancellations/non-attendance without notice: 
Unless you have an emergency and contact us immediately, we charge a £70 penalty fee for an appointment which is not attended and no prior notice by way of cancellation is given, unless the appointment is re-booked by the client and attended within 5 days, in which case the £70 penalty is waived.
WHAT TO EXPECT - AND HOW TO COMPLAIN
SERVICE LEVELS

These are the service levels that clients can expect to receive from all lay legal advisers:

.Reliability - Up-to-date, appropriate information and advice
.Communication - Response to all email/phone messages within 24 hour
.Efficiency - Work completed correctly within 7 days
.Honesty and integrity* - To be invoiced for the correct amount
.Professionalism - courtesy. respect, confidentiality always
.Punctuality - arriving at appointments or Courts in good time & prepared
.Performance - issues promptly processed, addressed & resolved

 

COMPLAINTS

Where clients feel their lay adviser has not met these service levels and are not fully satisfied,please email Head Office by clicking the envelope. The subject of the mail will automatically be set to, 'Service Levels Complaint':

Head Office will acknowledge, process and address complaints within 21 days.

Our consultants are prohibited from accepting or instructing clients to pay them personally.  All client payments are payable to the 'Family Law Clinic' only. 

If one of our consultants asks you to pay them personally or does not immediately provide you with one of our standard Company Invoices in receipt of payment, you must report them immediately to Head Office.

If you would like advice concerning Service Levels Complaints we have a pdf document that you can read online or download to read whenever you want.
Click below to read now:
or click below to download.

The Family Law Clinic are not Solicitors

THE FAMILY LAW CLINIC LTD is registered in England and Wales
©2006-2021 Family Law Clinic Ltd  All Rights ReservedCompany Number:0682620Note: Any fees quoted on this site do not include VAT
Registered address: Unit B1F Fairoaks Airport, Chobham, Surrey, GU24 8HU


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Family Law Clinic Ltd is insured to provide and practice non-reserved legal activities.
A list of reserved legal activities can be found in Section 12 of the Legal Services Act 2007.